Web Site Content

The client is responsible for keeping a copy of their most current web site files as backup on a remote system (not on WonderWeb servers). WonderWeb is not responsible for any lost files, information, or data or loss of business or any other expenses. Should any data need to be recovered from WonderWeb's backup tapes, there will be a charge of $100.  WonderWeb does not guarantee to possess the most current copy of a client's website.

Support

Free customer support is provided via email through the client's control panel and through 00-33-6-6341 56 57 or 01-961-3-671 555 or 00-966-50-5268747 or
00-974-5-5488 21.  Billing inquiries will be answered within one business days.  Client agrees not to spam support.  WonderWeb provide a paid services such as web site design, custom programming, scripting and web site consulting services. (see Plan Comparison)

Payment Policy and Fees

We do not charge set-up fees.

The minimum contract period is 1 year.  All services are available in one month, three month, six month or one year prepayment plans.

Full payment is required before any hosting service is rendered, which includes renewals. All  payment-due notices will be sent by electronic mail.  No bills or invoices will be sent by postal mail or fax.  Prepayment is due each anniversary (one year) following the date the account was established. 

Payment Method

WonderWeb accepts credit card payment (Visa, MasterCard, American Express), Online credit card payment is authorized and executed in real time, also we accept Certified checks and money transfer to one of bank accounts worldwide, For further information please CONTACT US and we will help you.  Once an order is successfully submitted, the client receive a welcome letter from WonderWeb Support, with guideline to start his hosting plan.

Recharge account must be done before the anniversary date or services will  not be rendered. If recharge is not received on time the account will be suspended for 21 days and automatically cancelled after this delay.

InterNIC Fees

All InterNIC domain registration renewal fees must be paid at the same time of his renewal anniversary, if the client choose not to register his domain through WonderWeb registrar then he is responsible for timely payment of domain name renewals.

Price Changes

WonderWeb reserves the right to change prices at any time.

All monetary transactions will be in $US dollars or other currency if it was primary agreed between WonderWeb or one of its resellers and the client.

Additional features can be added at any time.

Add-on costs are non-refundable regardless of whether or not the service was used.

Renewal Notification and Billing Schedule

Renewal notification is emailed to the billing contact thirty (30) days prior to the end of the billing cycle.

Credit Cards

Credit cards are charged on the day of the signup. After successful payment, an email notification will be sent to the billing contact.  If payment is not received, the hosting order is cancelled.

Account Reactivation

If an account is cancelled due to client request or billing issues and the client desires to reactivate the account, a new sign up form needs to be filled out.
If an account was cancelled due to policy violation, WonderWeb will not reactivate the account.

Cancellation

WonderWeb reserves the right to terminate service at any time.  If an account is terminated for a policy violation there will be no refund.  WonderWeb reserves the right to delete the policy-violating web site content without notice.

Customers who don't recharge their account at the end of their yearly billing will have their account canceled.
  If an account is cancelled due to non-payment, WonderWeb  reserves the right to delete the web site contents without notice.

Indemnification

Client agrees to defend, indemnify and hold harmless WonderWeb against any liabilities arising out of defective products sold to customers from WonderWeb servers, personal injury or property damage caused by products or services sold or distributed from WonderWeb servers, any material that infringes or allegedly infringes on the rights of a third party available from WonderWeb servers, and any material that libels or allegedly libels a third party available from WonderWeb servers.

Disclaimer

WonderWeb is not responsible for any damages to any client's business. WonderWeb makes no warranties or guarantees of any kind, expressed or implied for services that we provide. Use of WonderWeb's web hosting and email service is at the client's sole risk. WonderWeb's services are provided on an "as is, as available" basis.

WonderWeb does not guarantee that our services will be uninterrupted or error free.  WonderWeb will provide every effort in good faith to ensure that its services are available to as many Internet users as possible with minimal service interruptions. The client must ask for support through his Control Panel by click on "ask for support" icon.

In no circumstance will WonderWeb be liable for any claims resulting from the use or inability to use WonderWeb's services including, but not limited to, service interruptions, client errors, Internet connectivity problems, miscommunications, loss of design of a web site, loss of marketing or advertising programs, deleted accounts, unauthorized access to WonderWeb servers, InterNIC problems, DNS caching, Internet bandwidth congestion, power failures, vandalism, and natural disasters.

WonderWeb,  reserves the right to revise its policies at any time.